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Support

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Contact Us

For any questions, issues, or feedback about The Binaural, please reach out:

Email: support@thebinaural.com

Frequently Asked Questions

What are binaural beats?

Binaural beats are an auditory phenomenon where two slightly different frequencies are played in each ear, and your brain perceives a third "beat" frequency equal to the difference. For example, 200 Hz in the left ear and 210 Hz in the right creates a 10 Hz binaural beat in the Alpha range, associated with relaxation.

Do I need headphones?

Yes. Binaural beats require headphones or earbuds to work, since each ear must receive a different frequency. Over-ear headphones provide the best experience.

How do AI recommendations work?

Our AI analyzes your session history, effectiveness ratings, time of day, and preferences to recommend the optimal session type, frequencies, and sound layers for you. The more you use the app, the better the recommendations become.

How do I cancel my subscription?

If you subscribed through the iOS app, manage your subscription in Settings > Apple ID > Subscriptions. For web subscriptions, visit your profile page and click "Manage Subscription."

Is my data private?

Yes. All audio is generated locally on your device. We collect minimal data needed to provide personalized recommendations. See our Privacy Policy for details.

App Compatibility

The Binaural requires iOS 15.0 or later. The web version works on all modern browsers.